Limited warranty which up to 6 years is applied on selected Hatch's products. All goods sold in Malaysia come with warranty that cannot be excluded under The Malaysia's Consumer Protection Act 1999.
Customers are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. Customers are also entitled to have the goods repaired or replaced if the goods are failed to be of acceptable quality and the failure does not amount to a major failure.
Consumer guarantees cannot be excluded and are in addition to any extended warranty purchase or any voluntary warranty (warranty against defects) are given.
There may be circumstances where customers are not entitled to a remedy. For further information about the The Malaysia's Consumer Protection Act 1999 and consumer guarantees, please visit Consumer Protection Act 1999.
For further information about refunds and cancellation on goods, please visit Refund and Order Cancellation Policy.