Limited warranty which up to 6 years is applied on selected Hatch's products. All goods sold in Malaysia come with warranty that cannot be excluded under The Malaysia's Consumer Protection Act 1999.
There may be circumstances where customers are not entitled to a remedy. For further information about the The Malaysia's Consumer Protection Act 1999 and consumer guarantees, please visit Consumer Protection Act 1999.
For further information about refunds and cancellation on goods, please visit Refund and Order Cancellation Policy.
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E-Warranty
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The 6-years warranty is warranted against structural defects of "Wooden Frames, Seat Foam and Mechanism only" and it "Does Not Include" the following: -
- Damage caused by general wear and tear, wear against abrasive surfaces such as rough seas, non-cycle specific clothing or under-saddle fenders.
- Damage caused by UV (Sunlight or other natural phenomena), Fire, Bleach, Colored Materials or Bicycle Cleaners.
- Rips, Burns, Tears and Damages due to accident, normal wear and tear, improper care, miss-use, or the natural breakdown of colors, finishes and materials over time.
- Scratches or damage due to cuts or pets.
- Spills of acid, dyes, chemical, ink, paint, perfume or lotion.
- Defects in products resulting from negligence, misuse and tampering.
- Improper storage exposure to excessive moisture, dampness, temperature or other environmental conditions.
- Damaged caused by improper repair, adjustments or lack of maintenance.
- Proof of purchase is not presented.
- Repaired or alteration by other party without prior consent from our company.
- Improper cleaning and treating with chemical.
- The limited warranty does not cover cushion sagging less that 1.5 inch.
- The limited warranty does not cover the upholstery cover materials.
- The limited warranty does not cover transportation charges.
- The limited warranty is valid only if the customer register e-Warranty within 3 days after delivery.
- The original purchaser must report in writing to the retailer where purchase was made immediately if defects is found and attach the receipt of the purchase.
- Discounted product that is more than 30%, it is not entitle for any warranty claim.
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Product Limited Warranty Details
| NO | PRODUCT | WARRANTY DURATION |
| 1 | HATCH ARMCHAIR | 6 YEARS |
| 2 | HATCH BED FRAME | 6 YEARS |
| 3 | HATCH SOFA | 6 YEARS |
| 4 | ACCESSORIES | 1 YEAR |
| 5 | DINING CHAIR | 1 YEAR |
| 6 | FOLD-ABLE MATTRESS | 1 YEAR |
| 7 | MS BED FRAME | 1 YEAR |
| 8 | PWP ITEM (HATCH ARMCHAIR) | 1 YEAR |
| 9 | STOOL | 1 YEAR |
| 10 | RECLINER POWER BANK | 1 YEAR |
| 11 | COFFEE TABLE | NIL |
| 12 | DINING TABLE | NIL |
| 13 | WOODEN PRODUCT | NIL |
| 14 | MATTRESS | DEPENDS ON MATTRESS BRAND |