REFUND POLICY

REFUND TERM & CONDITIONS 

CUSTOMER SATISFACTION

At HATCH, your satisfaction is our first priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse. But in the event you received faulty item, simply follow the instructions below:

Firstly, we apologies if the products received was damaged. 

1.Please email us using the contact us form or email us at support@hatch.my as soon as possible.
2. Replacement must be informed as soon as possible within 1 days after receiving. 
3. NO REFUND. Only exchange, this is to avoid worn item returns and want a money back. 
5. Customer needs to send a picture of the faulty items. Upon receiving the item, inspection will be made.

ORDER CANCELLATION

  • All Sales are Final. 
  • No cash refund on any defective items. We will do exchange only.
  • No refund on issue for example on situations : change of mind or just don't like the item. 
  • No cash refund on not suitable, not match, change mind situation.
  • Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.